Delete your DLEM account

Last updated: 6 November 2026

You can delete your DLEM account at any time, with or without the app. Deletion is immediate and cannot be undone. Your ride offers, history, goals and settings are stored only on your phone and are not part of the account. See also our Privacy Policy.

In the app

1. Open DLEM and go to App settings, then Data & Privacy.
2. Tap Delete account.
3. Read what is deleted and what is kept, export your data first if you want to, and confirm.

When you delete the account in the app, the app also erases its data on your phone.

Without the app

If you no longer have the app, send an email to [email protected] from the email address of the Google account you used to sign in to DLEM, with the subject “Delete my DLEM account”. We check that the request comes from that address, delete the account and confirm by reply.

What is deleted

• your email address;
• your Google account identifier;
• all your sign-in sessions, on every phone, so you are signed out everywhere.

Deleting your DLEM account does not change your Google account in any way.

What is kept

For 3 years we keep only a code derived from your Google account identifier, which cannot be turned back into the identifier or your email address, and two dates: when the account was first created and when it was deleted. We keep it so that a free period or a one-time offer is not granted twice to the same person. The legal basis is our legitimate interest in preventing fraud and abuse (Article 6(1)(f) UK GDPR). If you sign in again with the same Google account, a new account is created and a free period that was already used is not granted again. After 3 years the record is deleted automatically.